Privacy Policy
INFORMATION COLLECTION & USE
AVSource.ca and its parent and affiliates is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone number, email address, and payment information such as your credit card number. AVSource.ca is committed to protecting the privacy of our customers.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Manufacturer links on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Registration
In order for AVSource.ca to process your orders on this website, you must either log on as a guest or complete the registration form. During registration, you will be required to create a username and password and provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important AVSource.ca services such as automated order status & updates via email.
Orders
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you.
Security
AVSource.ca takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information, that information is encrypted and is protected with encryption software. AVSource.ca uses a 128/256-bit Positive SSL certificate. Access to all our users’ information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information
SHIPPING & DELIVERY
Processing Time
AVSource.ca processes all orders within approximately 1 to 2 business days, provided the required items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Shipping Method
AVSource.ca ships all orders via various courier companies. AVSource.ca will ship all orders via the most economically priced carrier unless the customer specifies an alternate.
Delivery
Couriers will make up to 2 attempts to deliver your package to your door. If no one is home to receive the package, the package may be left at the designated delivery address or a pick-up notice will be left at your door or mailbox to notify you of the pickup location of the package. Normally, you have up to 5 days to pick-up your package after the first attempt to deliver. If after 5 days the package is still left unclaimed, the courier will ship the unclaimed package back to us.
Please note that it is the responsibility of the customer to pick up the package from the courier office within the holding period. In the case where the package is left unclaimed and is shipped back to us, the customer will be responsible for the shipping charge incurred for the delivery and may be charged the returned shipping costs charged to AVSource.ca.
RETURNS & REFUNDS
Refund Policy
All merchandise, unless otherwise indicated, may be returned only if defective or provided incorrectly, within 7 days from the delivery date for a replacement or refund. A return authorization number (RMA) is required for all returns. Customers must inform AVSource.ca of any order discrepancy within 7 days from the delivery date, so that we may investigate and resolve the situation accordingly. Once the merchandise has been returned, if a refund is required, it will be issued to the original method of payment.
Christmas | Holiday Season Return Policy
Any items purchased between December 1st and December 24th, if defective or provided incorrectly, may be returned until January 10th of the following year, subject to our return guidelines listed above.
Product Return Procedure
AVSource.ca will not accept returns without an RMA (Return Merchandise Authorization) number. Once issued, RMA numbers are valid for 7 days, within which time returned products must be received by AVSource.ca. RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number(s) on the shipping label containing the returned product.
The Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, AVSource.ca’s Return Procedure will be breached and AVSource.ca may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the Customer for replacement of the missing component(s). Unless the product is supplied incorrectly, the return shipping charges are the responsibility of the Customer.
DOA (Dead On Arrival) Policy
AVSource.ca will gladly replace any item that arrives DOA (arrives defective, broken or dead on arrival). If the product is found to be defective, the Customer must let us know within 7 days from the date the item is received. If a direct replacement is not available, AVSource.ca reserves the right to offer you a replacement of equal or greater value or issue a full refund. All shipping expenses for replacing DOA item(s) will be the responsibility of AVSource.ca.
Damaged Products
AVSource.ca will gladly replace any item that arrives damaged. If the product is found to be damaged, you must let us know immediately from the date that you received your item, so a claim with the carrier can be filed. Pictures of the damaged product will be required in advance prior to the replacement item being shipped. If a direct replacement is not available, AVSource.ca reserves the right to offer you a replacement of equal or greater value or issue a full refund.
Final Sale Items
Some merchandise will be sold under the condition of “Final Sale”. The DOA Policy will still apply on “Final Sale” items.
Restocking Fee
In some cases, a restocking fee will apply if a product is returned in poor and/or damaged condition, without the original packaging or accessories provided by the manufacturer. Shipping charges are non-refundable. AVSource.ca does not issue refunds after 7 days from the delivery date.
Warranties
AVSource.ca is a retailer only. Products sold are not manufactured by AVSource.ca. The products may, however, be covered by a manufacturer’s warranty, service, and support policy (if present). AVSource.ca assigns and passes through to the customer any warranty of the manufacturer, and customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. AVSource.ca makes no representation or express warranty with respect to the product except those stated in the specific advertisement or this document. AVSource.ca disclaims all other warranties, express or implied, as to any such product, including and without limitation, the implied warranties arising from statute, trade usage, course of dealing, or course of performance. Should any of these items prove defective, not function, or function properly in any way after the 7 day DOA period, the buyer, and not the manufacturer or AVSource.ca, assumes the entire cost of all necessary servicing or repair.
Limitation of Liability
In all circumstances AVSource.ca’s maximum liability is limited to the purchase price of the products sold. AVSource.ca shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. AVSource.ca shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, special damages or exemplary damages, whether or not AVSource.ca has been made aware of the possibility of such claims and or damages.
PAYMENT INFORMATION
An order is not binding upon AVSource.ca until it is accepted; AVSource.ca must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card or e-transfer. AVSource.ca does not accept cheques or money orders.
Sales Tax
AVSource.ca charges GST (HST on sales made in Ontario, New Brunswick, Newfoundland & Labrador, and Nova Scotia) on all sales as required by law.
Order Status
AVSource.ca will keep you informed of your order status via email. All tracking information will be emailed to the email address provided.
Change | Cancel Orders
You may request to cancel or change your order provided the order has not already been processed and shipped.
Product Testing
AVSource.ca ships items in the condition they were received from the original manufacturer/distributor. AVSource.ca does not conduct testing before shipping any merchandise.
Product Revisions
AVSource.ca is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, AVSource.ca puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are various factors which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge.
These include, but are not limited to, new versions or revisions, colour deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. AVSource.ca relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to notify us. Consequently, AVSource.ca will not be held responsible for product revision changes.
Technical Support
AVSource.ca can offer limited technical assistance. We cannot offer advice on compatibility of items, make product recommendations or provide technical support. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for the most accurate answers to your technical questions or for additional information or specifications that are not posted on AVSource.ca.